CleverTap

OPENS AT: May 17, 12:30 PM

CLOSES AT: May 29, 06:25 PM

DURATION: 3h

CleverTap Hiring Challenge

Online Participation is confidential LIVE
Mobile Challenge
Multiple Openings
1-7 years
Experience
Compensation
Interview
Interview prep
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ABOUT CHALLENGE

CleverTap is building a team of smart, driven, and helpful people whose goal is to assist mobile marketers and continuously improve themselves while they’re at it. That’s not to say that they do not make time for play and even team-building activities during the week. More than a company, CleverTap is a team of hard-working and hard-playing individuals who strive for excellence every chance they get.

Eligibility Criteria:

  • YOE: 1+ Years

Challenge format:

  • 1 Application Building Question

OPEN POSITIONS

Customer Onboarding Manager
Experience: 4-7 years

Purpose:

As an onboarding manager, you will be responsible for smooth onboarding of new customers to CleverTap via successful implementation of the CleverTap Platform for the Customer's Business Use Cases. 

Key Responsibilities:

  • Ensure smooth and fast onboarding of the customers to CleverTap by successful implementation of the CleverTap Platform with focus on reducing the  “Time to Value” (TTV)
  • Work closely with the designated Customer Success Manager from CleverTap, and at times work in individual capacity, to build relationships, educate, guide and train the customers Business Users, Developers and other technical stakeholders through the implementation process and successful "Go Live."
  • Act as a product consultant to your customers: Help define technical solutions to implement customers business use cases, assist  with techno-functional knowledge around product integration, troubleshooting, conduct technical audits & reviews to ensure adherence to Clevertap guidelines, quality, performance and data sanity
  • Participate in technical discussions with the customer to identify use cases, technical enhancements required in the Clevertap product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)
  • Document technical requirements, create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes

Key Requirements:

  • 4 - 7 years of experience in a customer-facing role involving SaaS Product Implementation, Project Management, Technical Problem Solving, Technical Support.
  • Any experience of “Onboarding” SaaS customers is desirable.
  • Prior experience in Customer Engagement & Retention or other Martech Tools / Platforms will be of added advantage.

Measures of Success:

  • Successful Go-Live
  • Time to Value (TTV)
  • Customer Satisfaction Score
  • Product Adoption (Breadth/ Depth)
  • Innovative Measures

Reporting Relationship:

  • Reporting to: Director Onboarding
  • Direct report: None

Key Competencies:

Functional/ technical: 

  • Hands-On knowledge of working with Mobile technologies/ Platforms (Andriod, iOS, Hybrid), Web Technologies, APIs & Integration Techniques
  • Understanding of Business Process, Software design, and deployment, Database concepts
  • Understanding of Project Management methods & tools.

Behavioural/ Leadership: 

  • Excellent communication (written and verbal skills), able to take complex technical ideas and translate them to non-technical stakeholders to achieve the desired outcome
  • Problem solving, teamwork and collaboration, Communication

Why join us?

  • Be a part of a global growth stage startup
  • Work in a fast-paced, dynamic environment where your contribution matters
  • You are passionate about technology and its impact on the high growth mobile technology space
  • Innovate at scale, with learning opportunities

What is working at CleverTap like?

  • Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
  • Accountability and driving outcomes is the key to success
  • Your career here is limited by you and nothing else
  • Teamwork trumps individual success
Sr. Customer Success Engineer(Global Support Team)
Technical Account Manager

ABOUT COMPANY

CleverTap empowers digital brands to increase customer retention and lifetime value with the help of datapersonalizationdeep-tech and automation. CleverTap’s software ...
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GUIDELINES

  1. You will be provided with a problem statement for which you have to build a functional mobile app.

  2. Each problem comprises the following:

    a. Mandatory feature sets that ...

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FAQs

Sample Challenge

Can I participate in a sample challenge?

Yes, we recommend that you participate in our sample challenge.

This challenge enables you to understand how to pa...

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