Name: CleverTap Hiring Challenge at HackerEarth
Start: 2022-05-17T12:30:00
End: 2022-05-29T18:25:00
Location: HackerEarth

ABOUT CHALLENGE

CleverTap is building a team of smart, driven, and helpful people whose goal is to assist mobile marketers and continuously improve themselves while they’re at it. That’s not to say that they do not make time for play and even team-building activities during the week. More than a company, CleverTap is a team of hard-working and hard-playing individuals who strive for excellence every chance they get.

Eligibility Criteria:

YOE: 1+ Years

Challenge format:

1 Application Building Question

OPEN POSITIONS

Customer Onboarding Manager

Experience:	4-7 years

Purpose:

As an onboarding manager, you will be responsible for smooth onboarding of new customers to CleverTap via successful implementation of the CleverTap Platform for the Customer's Business Use Cases.

Key Responsibilities:

Ensure smooth and fast onboarding of the customers to CleverTap by successful implementation of the CleverTap Platform with focus on reducing the “Time to Value” (TTV)
Work closely with the designated Customer Success Manager from CleverTap, and at times work in individual capacity, to build relationships, educate, guide and train the customers Business Users, Developers and other technical stakeholders through the implementation process and successful "Go Live."
Act as a product consultant to your customers: Help define technical solutions to implement customers business use cases, assist with techno-functional knowledge around product integration, troubleshooting, conduct technical audits & reviews to ensure adherence to Clevertap guidelines, quality, performance and data sanity
Participate in technical discussions with the customer to identify use cases, technical enhancements required in the Clevertap product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)
Document technical requirements, create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes

Key Requirements:

4 - 7 years of experience in a customer-facing role involving SaaS Product Implementation, Project Management, Technical Problem Solving, Technical Support.
Any experience of “Onboarding” SaaS customers is desirable.
Prior experience in Customer Engagement & Retention or other Martech Tools / Platforms will be of added advantage.

Measures of Success:

Successful Go-Live
Time to Value (TTV)
Customer Satisfaction Score
Product Adoption (Breadth/ Depth)
Innovative Measures

Reporting Relationship:

Reporting to: Director Onboarding
Direct report: None

Key Competencies:

Functional/ technical:

Hands-On knowledge of working with Mobile technologies/ Platforms (Andriod, iOS, Hybrid), Web Technologies, APIs & Integration Techniques
Understanding of Business Process, Software design, and deployment, Database concepts
Understanding of Project Management methods & tools.

Behavioural/ Leadership:

Excellent communication (written and verbal skills), able to take complex technical ideas and translate them to non-technical stakeholders to achieve the desired outcome
Problem solving, teamwork and collaboration, Communication

Why join us?

Be a part of a global growth stage startup
Work in a fast-paced, dynamic environment where your contribution matters
You are passionate about technology and its impact on the high growth mobile technology space
Innovate at scale, with learning opportunities

What is working at CleverTap like?

Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
Accountability and driving outcomes is the key to success
Your career here is limited by you and nothing else
Teamwork trumps individual success

Sr. Customer Success Engineer(Global Support Team)

Experience:	1-7 years
Job Location:	Mumbai

Purpose:

A Sr. CSE (Part of the GST), is an expert in troubleshooting and proving technical solutions for any issues that the customers face with our product or provides expert assistance to other support engineers as they attempt to resolve complex customer problems. Every Sr.CSE is technically sound with a mindset of debugging issues and asking the right question (probing) to provide a solution at the earliest. Every Sr. CSE understands Android and iOS coding along with Mobile and web technologies to be able to troubleshoot issues related to the integration of our SDK.

All Sr. CSEs are fluent in verbal and written skills and are able to articulate a solution and workaround to the customer. They know when to escalate and de-escalate an issue whenever required. CSEs have a helpful attitude and are always curious to learn new things. A CSE owns an issue till closure and does not let the ball drop in-between.

Key Responsibilities:

Respond to inbound Technical Support Requests related to Implementation, configuration, testing & subsequent ongoing usage of CleverTap Customer engagement and retention platform, via multiple support channels viz Email, Chat, Web as well as via internal handoffs from L1 CSE, CSM, TAM.

Including:

responsible for issue triage, as well as creating and updating support documentation.

Understand customer queries or problems.
Provide meaningful first response.
Request appropriate additional information where necessary
Provide efficient and accurate technical assistance to resolve the customers' problem
Timely escalation/ handoff to specialist technical teams as necessary.
Engage with Engineering / Product teams for issues identified as Bugs/ Cloud Ops issues or new feature requests
Leverage CleverTap and other technologies related documentation as well as Support Knowledgebase
Accountable for regular creation and updating of support documentation and knowledgebase.
Adhere to Support Processes and Performance/ Productivity Metrics as may be defined from time to time.
Will be open to go on a customer call to fix issues quicker
Assist with product integration, provide solutions to implement Use Case, ensure performance and data sanity.

Key Requirements:

Engineering Degree (Computer Science/IT) / MCA with 2-4 years of prior work experience in SaaS platform
Ready to work in shifts as per requirements of the company

Measures of Success:

Customer Satisfaction CSAT Score/ Periodic Feedback from customers
First-time resolution rate
Adherence to support SLAs
Quality of response

Reporting Relationship:

Reporting to: Manager/ Associate Director - Global Support
Direct Reports: None

Key Competencies:

Technical/ Functional:

Programming Skill (API/ Web/ Mobile) required.
Knowledge of multiple Mobile Development (Android, iOS, Hybrid) is required
Analytical & Problem Solving Skills

Behavioural Competencies:

Has a clear and well-structured thought process and communicates effectively
Listens actively, responsive, accepts feedback graciously
Takes ownership of customer problem
Objection handling and managing customer escalation
Gives feedback to Managers
Strong Customer Focus
Self Starter/ Motivated

Why join us?

You are ready for your next challenge
You want to work in a fast-paced, dynamic environment where your contribution matters
You are passionate about technology and its impact on the high growth mobile marketing space
Scale and fast-paced delivery + learning opportunities

What is working at CleverTap like?

Work, performance, and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
Hierarchy is a myth, merit is lauded
Seamlessly shift from working on MacBook to discussing "insert fav book name" over a drink
Accountability and driving outcomes are the key to success
Your career here is limited by you and nothing else
Teamwork trumps individual success

Technical Account Manager

Experience:	4 years+
Job Location:	Mumbai

Purpose:

Responsible for providing complete technical solutions to the customers for CleverTap product integration with the customer's system.

Key Responsibilities:

Partnering with the Customer Success Team, to own the relationship with customers’ technical team for the assigned accounts.
Assist with product integration, provide solutions to implement Use Case, ensure performance and data sanity.
Attend to customer queries, inquiries, tickets and resolve them to enable usage of CleverTap product by the client through the complete lifecycle.
Participate in technical discussions with the customer to identify use cases, technical enhancements in the product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)
Document technical requirements create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes

Key Requirements:

4+ years of experience in a customer-facing role involving technical problem solving, product implementation, technical support in B2B SaaS, Mobile, API, or Web-based technologies.
Excellent communication (written and verbal skills), able to take complex technical ideas and translate them to non-technical stakeholders to achieve the desired outcome

Measures of Success:

Customer onboarding days,
Time to resolve issues/ requests,
Product adoption - breadth and depth.

Reporting Relationship:

Reports to: Associate Director - Technical Account Management
Direct Report: None

Key Competencies:

Functional/ Technical: Business process understanding, Software design, and deployment, Database concepts
Behavioural/ Leadership: Problem solving, teamwork and collaboration, Communication

Why join us?

Be a part of a global growth stage startup
Work in a fast-paced, dynamic environment where your contribution matters
You are passionate about technology and its impact on the high growth mobile technology space
Innovate at scale, with learning opportunities

What is working at CleverTap like?

Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
Accountability and driving outcomes is the key to success
Your career here is limited by you and nothing else
Teamwork trumps individual success

ABOUT COMPANY

CleverTap empowers digital brands to increase customer retention and lifetime value with the help of data, personalization, deep-tech and automation. CleverTap’s software ...

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GUIDELINES

You will be provided with a problem statement for which you have to build a functional mobile app.
Each problem comprises the following:

a. Mandatory feature sets that ...

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FAQs

Sample Challenge

Can I participate in a sample challenge?

Yes, we recommend that you participate in our sample challenge.

This challenge enables you to understand how to pa...

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Sample Challenge

Can I participate in a sample challenge?

Yes, we recommend that you participate in our sample challenge.

This challenge enables you to understand how to participate in mobile challenges on HackerEarth. It comprises detailed information about how mobile questions should be attempted.

Mobile Challenge

1. Where will the challenge take place?

This challenge is an online challenge.

2. Will I receive a reminder notification before the challenge begins?

You will receive a reminder e-mail 3 hours before the challenge begins.

3.How do I participate in this challenge?

To participate in this challenge, do the following:

Visit this page after start date and time
Click the Participate in Challenge button

4. How does the time limit work?

We follow an open time-limit format. In this format, you will have the following:

Challenge duration
- Duration between the start and end time of the challenge
- For example, 24 hours (6 p.m. on Wednesday up to 6 p.m. on Thursday)
Challenge-completion duration
- Time within which you must complete the challenge
- For example, within 12 hours (starting any time after 6 p.m. on Wednesday)
- After you start the challenge, you cannot pause it

5. What are the build specifications?

IOS
- Target Deployment: 7.0+
- Test in iPhone 4S Simulator.
- You may use your choice of coding language: Objective-c or Swift

6. How are mobile task-based problems evaluated?

The submissions are evaluated manually by an expert. The evaluation parameters include the following:

Functionality of the code
Design aesthetics
Usability of the application

The evaluation of submissions can take up to a week's time.

7. When will I receive the results? Will I be informed if I am shortlisted for the job?

Within a week of submission, the shortlisted names will be added to the Announcements section of the Hiring Challenge page.

However, being shortlisted does not guarantee a job. There will be further evaluations based on the company's requirements.

8. What will happen in case of there is an issue with my computer or Internet connection?

If there is an issue with your computer or your Internet connection, you will not lose your previously submitted answers. They will be saved on HackerEarth's servers. You can log in again and continue coding from where you stopped.

However, the timer will continue running, which is why it is advised that you ensure that your computer/Internet connection is working properly before you begin the challenge.

9. Is it possible to change my submission after I have submitted a task?

You can edit and submit the solution to a question that you can view and edit any number of times by clicking Submit Answer and Continue. When you click this button, your past submissions will be replaced. However, you will not have completed the test till you click Finish.

You will not be able to change your submission in the following cases:

When you press Finish
When you run out of time

Note: Some tests have timed sections. After the time limit has been reached, you will not be able to revisit questions in that section.

10. Who do I contact if I face an issue during a live challenge?

For any queries/issues/support, we are live on IRC (Freenode network) at #hackerearth

Alternately, you can send an e-mail to contact@hackerearth.com.

CleverTap Hiring Challenge

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ABOUT CHALLENGE

OPEN POSITIONS

ABOUT COMPANY

GUIDELINES

FAQs

Sample Challenge

Sample Challenge

Mobile Challenge